Frequently Ask Questions

1. Where do you source your durians?

Our durians are locally grown at Gali Estate in Raub, Pahang. It is solely owned by AYER Holdings Berhad.

2. What is the difference between Musang King Premium and Musang King Classic?

Premium is grade A; the whole fruit is approximately from 1.5kg-1.8kg. Classic is grade B; the whole fruit is approximately from 1.2kg-1.5kg. All durians are daily picked, freshly frozen and kept in frozen (-18°c) to ensure the best quality of durian pulps preserved. 

3. Delivery timing.

Delivery will be arranged within 1-2 day upon order.

4. Can I self-collection and where?

For self-collection, it's anytime during our opening hours from 8.30am-5.30pm Monday to Friday at AYER Bukit Puchong Sales Gallery.

5. Delivery coverage area.

We covered most of KL/PJ area and now we have added the below area to our coverage list

• Puchong Sunway, Subang Jaya, USJ, Setia Alam, Shah Alam.
• Sri Petaling, TTDI, Bangsar, Petaling Jaya, Taman Desa, Bukit Jalil, Seri Kembangan, Putrajaya, Cyberjaya

6. What if I'm out of coverage area?

You may contact us and see if we are able to make any arrangement with the riders.

7. Where can I buy your products?

Our products are available online via our website.

8. What are the available payment methods?

Fill up your shopping cart and choose checkout when you're done.

We only accept payments via credit cards and FPX via our payment gateway Senangpay.

9. What is the best way to consume the frozen durian?

Our durian is freshly frozen daily. The sealed pack is ready-to-eat at your convenience.  

It is best to let it defrost/thaw in the fridge for at least 6 hours. You may also let it thaw at room temperature. Once is opened it is best to consume it within 3 days.

10. What if the fruits are damaged?

We will have them replaced with evidence of the damaged fruit. Please refer to our refund policy.

11. I have a suggestion!

We love what we do & always give our best. Your suggestions will help us improve your online fruit buying experience. Email us at [email protected]